Frequently Asked Questions for Online Enrolment and Re-enrolment
You can enrol/re-enrol only if you receive an email inviting you to do so. You will know you have completed the on-line enrolment process when you receive a confirmatory email. If this FAQ does not answer a question about enrolment, you can contact Strategic Planning on email@example.com.
If this FAQ does not answer a question about the payment of student loans, you can email on firstname.lastname@example.org.
- Questions about enrolling online
- Questions about student loans
- Questions about Moodle and VLE
- Questions about letter and other help
1. Do I have to enrol and what happens if I don’t?
You do have to enrol. Enrolment formally records that you have started your course and registers you for a range of services, including access to your Student Loan. If you don’t enrol then you cannot undertake your course and will not have access to University services. You will be invited to enrol on-line or on a paper form. Once you have had your invitation the link for enrolment is evision.glyndwr.ac.uk.
2. I have pre-enrolled online so why do I have to provide proof of identification?
Pre-enrolling on-line provides much of the information that the University needs about you. Your enrolment is only complete when you have submitted proof of identification. It is a requirement of the Student Finance that we verify your identification before your loan can be paid.
3. I have forgotten my password, what do I do?
If you have forgotten your password, follow the instructions at services.glyndwr.ac.uk/apr.
4. I’m locked out of enrolment, who do I contact?
Make sure you have a valid password for logging-in. Try re-setting your password using services.glyndwr.ac.uk/apr. If you still can’t log-in or you get the error message “Invalid portal content” then contact SRS via email: email@example.com.
5. How do I get to my student record page?
To log in and complete your enrolment use this link evision.glyndwr.ac.uk. You will be asked to log-in with your username and password: if you are a new student then you will receive a username and a link to generate a password in an email sent to you when you are invited to pre-enrol.
6. What if the modules showing on my enrolment aren’t right?
Make sure you complete on-line enrolment even if you can’t choose all the modules for your course of study. It’s better to complete enrolment and sort out any problems with module choices afterwards than not do it at all. You can contact firstname.lastname@example.org if you are unsure.
7. What if I made a mistake and need to go back through the screens?
In general you can’t backtrack through the screens: on some sections of the process there is a button available to go back one screen. You should not use the browser’s own ‘Back’ button as the information you provide subsequently will not be processed correctly. Please contact SRS (email@example.com) if you made a mistake that you can’t go back to and we will help you.
8. What if I log out of re-enrolment part way through or I lose my connection?
You should be able to log back in: the system attempts to resume from where you left off.
9. Why aren’t some changes to my record made immediately?
There are some changes we would like to verify with you before applying to your record (eg a change of name). Other changes will be made immediately.
10. Is the enrolment process available in Welsh?
Our enrolment task is available in Welsh but some text (eg programme and module titles) may display in English.
11. Why am I giving consent for my personal data to be given to 3rd parties?
In order for the university to provide you with an educational service, we will need to share your information with other people. Who we share it with is fully outlined in the Student Privacy Notice and tables, 3rd parties would include Student Union, statutory bodies, HEFCW, local authority for council tax exemption an electrical register. We do not share any of your special category sensitive information without your explicit consent.
Student Loan Payments – Important Information
It can take up to 5 working days (full time students) and 14 days (part time students) before the Student Finance pays your student loan after the University confirms your enrolment, regardless of the date printed on your loan assessment letter. (This date is a fixed start of term date). The most common reason for loans not being paid on time is failure to return a signed “Declaration form” to Student FInance. Please also ensure that Student Finance have your correct bank details. If you are a part time new student, please ensure your credits studied amount is correct, if not, this may delay your payment.
12. New Students
Your Student Loan will be paid when your student finance application has been fully completed, when you have returned your Declaration form to Student Finance and when you have completed enrolment at the University. The University cannot confirm your attendance before enrolment is complete. The University will inform Student Finance automatically when you have enrolled at the Enrolment event, usually on the same day. For Part time new students, you need to ensure the correct amount of credits is registered on your application if not, this may delay your payments.
13. Returning Students
Your Student Loan will be paid when your student loan application for the year has been fully completed and then processed by Student Finance, when you have returned your Declaration form to Student Finance, and when you have completed re-enrolment on-line. Loans are not paid before the first day of term. Most returning students have been asked to re-enrol online: the University will inform Student Finance automatically that you have re-enrolled.
14. When will my Student Loan be paid?
Your student Loan will be paid up to 5 working days (full time students) and 14 days (part time students) after you have formally enrolled and after the first date of term which is 28th September 2020, as long as you have fully completed your Student Finance application and signed/returned your declaration to Student Finance. (Please allow time for this to be processed). Please note you may experience delays if your application is not correct – ie course, fee and year of study. Part time students need to ensure the correct amount of credits to be studied is recorded otherwise, this will delay your payment.
15. I have checked my Student Finance letter and the details are not correct, what do I do?
Please contact Student Finance Wales or Student Finance England (as appropriate) immediately in order to ensure your application is complete and correct ready for the start of term.
16. The date on my Student Finance letter states the payment date is 28th September 2020, will I get my money on this date?
This date is a standard date used by Student Finance Wales and England as the start date of term – this will not be the guaranteed payment date. You will only receive payment on completion of online enrolment.
17. Does the University need to scan my letter from Student Finance?
No. Even though your letter says the University may need to see or scan your payment schedule this is only necessary if we ask to see it. Wrexham Glyndwr University receives your funding information directly from the Student Loans Company (SLC) without seeing the letter.
18. I have spoken to Student Finance and they say the University has not confirmed my registration?
Firstly ensure you have fully enrolled and completed and returned your signed declaration. If you have done this then please email the following address including your Student Support Number from Student Finance (this number starts with SFWU or SFDU) and your Wrexham Glyndwr University student number firstname.lastname@example.org.
19.What is a VLE?
VLE stands for Virtual Learning Environment and it is a platform used by the University to make learning resources and content available to you. The University’s platform is Moodle and you will be need to log into Moodle to view your course materials and submit assessments.
20. What is Moodle?
Moodle is the Virtual Learning Environment (VLE) used by the University to give you access to learning resources and course content. You will be need to log into Moodle to view your course materials and submit assessments. When you first log into Moodle it will take 24 hours for your course to appear due to the servers being updated overnight.
21. How do I access Moodle?
You log into Moodle by going to the University website and clicking on My Uni Portal on the top right of the screen. Click on the large blue box to log in and you will be prompted to enter your username and password. When you have done this you will see a box called VLE (Moodle), click here to access Moodle. When you first log into Moodle it will take 24 hours for your course to appear due to the servers being updated overnight.
22. How long before the course starts will I be able to access Moodle?
As soon as you have completed your student profile and created a password you can log into Moodle. When you first log into Moodle it will take 24 hours for your course to appear due to the servers being updated overnight. Please log in as soon as you can after completing your student profile to ensure your access to Moodle is set up and correct prior to the course start date.
23. I have logged onto Moodle but why can’t I see my course listed?
When you first log into Moodle it will take 24 hours for your course to appear due to the servers being updated overnight. Please log in as soon as you can after completing your student profile to ensure your access to Moodle is set up and correct prior to the course start date.
24. I have logged onto Moodle and the wrong module is listed, what do I do?
You need to contact email@example.com who will be able to assist you in updating your record with the correct modules.
25. Who do I contact if I am having trouble logging into Moodle?
You need to contact IT SERVICES via email firstname.lastname@example.org who will be able to assist you further.
26. How do I obtain a letter for opening a bank account or getting Student gym membership?
You can print off your own confirmation of studies letter by logging in your student record. A simple guide for printing these off can also be found here students.glyndwr.ac.uk/home-2/student-administration/forms.
27. How do I obtain a Council Tax Exemption Letter?
If you reside in Wrexham County Borough area then you do not need to obtain a letter as we will confirm your student attendance providing you consent to us sharing this information – you can do this when you enrol/reenroll or at any other time by logging into your student record online and updating your consent preferences. If you reside outside of Wrexham County Borough then you can print off your own Council Tax letter by logging into your student record. A simple guide for printing these can also be found here students.glyndwr.ac.uk/home-2/student-administration/forms.