Student Wellbeing

Student wellbeing

Wrexham Glyndŵr University’s mission is “to work in partnership to inspire and educate our students and enable social and economic success.” We are committed to:

  • creating an academic community which welcomes learners from all backgrounds, places students at the heart of what we do and equips them for life, for work and for success;
  • working in partnership with learners to understand their needs and drawing upon the creativity, knowledge and commitment of our staff to create excellent learning environments that support students to successful academic outcomes;‘

The Student Charter provides the guiding principles of this partnership by pledging Wrexham Glyndŵr University’s commitment to its students, and assigning responsibilities and rights to students and staff.

Why is there counselling at Wrexham Glyndŵr University?

Life at university can be exciting and hopeful; however, there may be difficult times, and issues may arise for which you need the support of a counsellor. There may be moments when you would like the support of another person to talk to.

What is counselling?

Counselling offers the opportunity to think and talk in confidence about problems that concern you and are impacting on your life. This is offered through dialogue with a trained counsellor.

How will it help?

Many experiences in life will have an impact upon our emotions and ability to cope. A counsellor can support you by enabling you to talk about your life and reach your own understanding of your experiences. Counselling can enable you to access other support networks and helping agencies. Self-help materials and literature can also be accessed if required.

Is it for me?

Many people worry that their difficulties are not important enough to see a counsellor about. Sometimes people need the space to talk through issues and try and find ways to manage them. If any issue is worrying you or causing you distress, then it is important.

Counselling is confidential

All communications with the Counselling and Wellbeing Service are confidential to the service. Appointments are made in confidence.

Contact the Counselling and Wellbeing Service for more information:

Tel: 01978 293266

Wrexham Glyndŵr University is committed to supporting our students to maximise their academic potential.

We offer workshops and support sessions in areas such as academic writing, effective note-making and preparing for assignments. Students can book appointments with academic skills tutors dedicated to helping deal with the practicalities of university work.

Once enrolled at Wrexham Glyndŵr University you will also have access to a wealth of online material and guides to help you achieve the best possible results during your time with us.

We also offer advice on using IT and library facilities, and tutors work closely with these areas of the University to ensure you are given the help you need.

Click here to go to our Academic Study Skills Facebook page, which includes updates on the latest planned sessions.

Student administration

You can find important information on the University's academic and administrative regulations, polices and proceedures - including students' assessment complaints proceedure - on the Student Administration pages.

Welsh medium

Wrexham Glyndŵr University is dedicated to expanding its education provision through the medium of Welsh. The university is proud of its Welsh roots and recognises the importance of reflecting the language and culture of north east Wales.

It welcomed the Welsh Government’s emphasis on the Welsh language and is working hard to realise the vision presented in the university’s Welsh Language Scheme.

Under the conditions of the Welsh Language Scheme, the university offers all of its administrative services bilingually. Upon registration, students are asked in which language they would like to receive correspondence from the university.

The university is also keen to expand the provision of courses that are offered through the medium of Welsh.

Students on every course are entitled to present work as part of an assessment through the medium of Welsh and to sit examinations in Welsh. Students must inform the university beforehand if they wish to present assessments through the medium of Welsh.

If you are reading this, you will have received your results and now have the opportunity to secure the credits you still need to achieve your award or progress to the next level of your programme.

Whether you face reassessment over the summer or are returning in October to repeat a year of study, Wrexham Glyndwr University and its Partners are committed to supporting you.

If you are studying at the Wrexham or Northop Campus, please click here.

If you are studying at Wrexham Glyndwr University London or one of our partner colleges, please contact your tutors at your study location directly for further information.

Frank Buttle Trust logo

Wrexham Glyndŵr University is proud to have achieved the Frank Buttle Trust Quality Mark in 2007 for its commitment to helping young people in and leaving care in their academic endeavours and onto success.

Going to university not only develops academic abilities, but should be about studying a subject you enjoy whilst meeting new people and having fun.

So, if you think university might be for you, we would love to hear from you.

Where do you go from here?

Wrexham Glyndŵr University’s student funding and welfare services are located on the second floor of the Edward Llwyd Centre. The student service department can offer advice and guidance about routes into university, finances, study and personal support during and beyond your course of study.

We offer opportunities throughout the year to attend open days which are a really useful way of meeting staff and familiarising yourself with the environment as well as learning about the courses on offer through attending workshops and lectures.

Who do you speak to?

Beryl Dixon is Wrexham Glyndŵr University’s student funding and welfare advisor. She is based in the student funding & welfare service on the second floor of the Edward Llwyd Centre and can advise you in any number of areas such as fees, funding, bursaries, scholarships, benefits, course changes and accommodation.

Your financial entitlement and support package depends on your circumstances, and your Personal Advisor within your local authority should be able to let you know what these are. Details of your intention to go to university and what this includes should form part of your pathway plan, so make sure you discuss this at progression meetings. This information will need to be shared with Beryl should you wish to apply for any financial support from Wrexham Glyndŵr University.

As an identified care leaver, you will automatically be eligible for on campus accommodation, should you require it, throughout the year and for the duration of your course.

If you would like to know more about anything you’ve read here, please do not hesitate to contact Beryl on 01978 293547 or email

For Care Leavers we have a number of accommodation bursaries offering 50% discount on your first year accommodation costs in our halls of residence (if these are not covered by your local authority. This is in addition to a 365 day accommodation contract which is available to Care Leavers throughout their time with us.

Click to view our Care Leavers Support Package

The Welsh government wants to see all children whatever their backgrounds, being given every possible opportunity to reach their full potential, information and downloads can be found on their website.

The university has two GP practices on site, both offering access to male and female doctors and providing a confidential service.

Students may register with either of these practices or with one of the variety of other practices in Wrexham.

The safety, health and environment department and students' guild run regular health promotion events throughout the year. These events aim to provide plenty of advice on healthy living, especially for those students living away from home for the first time. It also provides links to other health support groups.

All Wrexham Glyndŵr University students are encouraged to register with a local doctor (if they are not already living locally).

Due to the national shortage of dentists, students are advised to have a check-up with their home dentist before they come to university and to keep their own dentist throughout their time here. However, there are emergency dental services available in Wrexham should the need arise.

For more information about health services, use the following contact details:

You can also contact the admissions and enquiries team on

or 01978 293439.


During your time as a student at Wrexham Glyndŵr University you may encounter many issues that make you think more deeply about some of life’s big questions (e.g. What should I do with my life? Why do people suffer? Does it matter if I believe in God? Why can’t people get on with each other?).

The chaplaincy is here to help you think about these issues and to generally promote interest in the more spiritual side of life. In addition, a higher education chaplain (like a hospital chaplain) is there to offer the opportunity for support in any difficult times that arise for you during your time here.

The Chaplaincy

At present, we have a team of voluntary chaplains (Roman Catholic, Orthodox, Church in Wales, Pagan, Islamic, Methodist, Evangelical, Quakers, One Spirit) that are available to staff and students of any faith or none to explore life and living. You can talk to a chaplain about anything at all. There is no need for the chaplain to know whether you are coming to discuss a relationship problem, the weekend hockey results or last Sunday’s Songs of Praise. You can just drop in if you need to, but it is generally best to make an appointment – see below for how to get in touch with us.

You can also get information on our latest news and events via our Chaplaincy Blog

You can find information about student faith societies on the Students’ Union website here 

Quiet Space

The chaplaincy has a Quiet Space, situated in the Students' Union Building where you can pray, meditate or reflect or just have a few minutes’ peace. The space is open for all to use. There is also a Quiet Room on our London Campus. At other campuses, please ask at reception if you need a quiet space and they will help you find a suitable room.


The chaplaincy organises a range of events on campus including celebration events on special days, Bible Studies, You can find out more on the university Facebook pages and the chaplaincy Moodle page. The chaplaincy also has links to local places of worship. As there is no chapel on campus arrangements cannot easily be made for baptisms and weddings. If you want help in sorting out weddings, baptisms, confirmations etc. with local churches, the chaplaincy can put you in touch with the relevant people.

If you would like more information please contact us by emailing  ,visit our office in the Students' Union building or call us on 01978 293336