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Inclusion Services

Inclusion Services

At Wrexham Glyndwr University we believe that higher education should be available for everyone, and we strive to provide the best possible accessibility for disabled students.

Whether you already know that there may be individual needs arising in relation to a disability, medical condition, or specific learning difference, such as dyslexia, or you become aware of needing support when you start your studies with us – we are here to help.  There is a range of services to help you right from the point you choose to disclose a disability or learning difference.

Our Inclusion Services team at the university offers appointments if you wish to discuss any issues relating to learning support or disability, informally and in confidence.

We can help arrange for you to:

  • Find out if you are experiencing learning differences, such as dyslexia
  • Access specialist one-to-one tutor support
  • Meet with a mental health mentor
  • Help ensure appropriate exam arrangements are in place
  • Apply for Disabled Students' Allowance (DSA) if you are eligible
  • Arrange an appointment at our on-site Assessment Centre

If you are a current student. Please access our Moodle site for information and appointments.

Information for Assessors: 

SFE NMH rates for Wrexham Glyndwr University 2019

Declaring a disability

You can disclose a disability at any time during your studies and you may be eligible to apply for DSA (Disabled Students' Allowance). Anything you tell us is in confidence and we won’t share information without your permission.

If you are experiencing difficulties during your studies and wonder whether the reason could be a disability or learning difference, such as dyslexia, we would encourage you to come and see us and seek advice. We may be able to help you arrange an appointment to meet with an educational psychologist or specialist dyslexia tutor who will be able to tell you if you are experiencing learning differences.

Some of the areas that we offer advice around are: mobility difficulties, sensory impairments (eg visual or hearing difficulties), mental health difficulties (eg anxiety, depression, PTSD), neurodiverse conditions (eg dyslexia, AD(H)D, ASC), and unseen conditions and long term illnesses (eg epilepsy, diabetes, fibromyalgia). This is not an exhaustive list so please contact us if you’re not sure.

Inclusion Services

About the Disabled Students' Allowance (DSA)

This is a grant which is available to UK students who otherwise may not have been able to attend a higher education course as a result of a disability.

You can get this allowance if:

  • you are a UK student;
  • you're an undergraduate or postgraduate student (including distance learning students);
  • you’re studying a first higher education course;
  • the condition affects your ability to study and you can provide evidence. This could include one or more long term medical conditions, such as diabetes, fibromyalgia or epilepsy, a hearing or visual impairment, a mobility issue, a mental health condition, such as depression, bi-polar disorder, PTSD or anxiety; ADHD or Autistic Spectrum Conditions.

The funds can be used to support specialist tutor support, mental health mentoring and Assistive Technology training and equipment. The level of support varies between funding bodies.

How to apply for DSA

You will need to provide evidence of a disability. This could be a report from an educational psychologist, confirming learning differences, such as dyslexia; or confirmation from a medical professional of a long term disability which will have an impact on your ability to study by completing a medical evidence form.

Once you have this evidence you should complete a DSA application form.  There are different forms for full time and part time and post graduate students.  If you are a full time undergraduate student who receives a student loan you should complete the DSA1 Slimline form.  If you are a part time or post graduate student you should complete the DSA1 Full form.  Both forms are available on your own funding body’s website.

Student Finance Wales

Student Finance England

Student Awards Agency Scotland

Specialist One to One Study Skills Support

If you experience learning differences, such as dyslexia, you should be able to access specialist one to one study skills support to support your studies.  This is to offer strategies that suit your learning style and to develop your own independent learning.   You can bring assignments to work through with tutors.  It does not offer subject specific support.  Your DSA may recommend one or two hours per week through the academic year. 

If you are a current student, please access our Moodle site to book an appointment.

Specialist Mentor Support

Mental health problems are given as one of the most common reasons for students withdrawing from university courses in the UK. Wrexham Glyndwr University is committed to working with students who may experience mental health difficulties to enable them to fulfil their potential.

Mental health problems can often affect thinking, emotions and behaviour.

In support we may offer:

  • Specialist Mentoring
  • One-to-one study skills support
  • Learning Support Assistant help
  • Individual examination arrangements
  • Guidance when making an application for Disabled Students’ Allowance (DSA) 
Braille Computer

Assistive Technology Suite

Our Assistive Technology Suite has height adjustable tables; ergonomic chairs; networked computers (PC and Mac); specialist software, printers, scanners, large screen monitors; voice-activated software; and high and low lighting areas. There is on-hand support and specialist training available for students, including literacy and writing support tools, mind-mapping tools, speech recognition software, reading software and tinting software.

Making an appointment

If you are a current student, please access our Moodle site for information and appointments.

If you wish to make an appointment with the Inclusion Services Team:

In person: You can find us on the 3rd Floor of the Edward Llwyd Building.  We are open:

Monday to Thursday 9.00 am to 4.00 pm and Friday 9.00 am to 12 pm.  We can also arrange appointments at other times.

Telephone: 01978 293266


How to find us

You can find us on the third floor of the Edward Llwyd Building (Library). On the ground floor you will see our Student Information Desk and they will help if you are unsure.


Student Feedback

As part of our programme of continuous improvement, we welcome student feedback on their experiences.  Below is a selection of comments from students:

  • Approachable.  Always available when needed.  Tutor support is brilliant.  I am on line for 1st degree now.
  • I have been happy with all aspects of the service which has been provided during my time at university.  All staff here are approachable and always willing to help and lend a sympathetic ear.  The support I have received has enabled me to continue my studies.
  • The service given was very reassuring and supportive.  I felt I could express my personal and academic issues/concerns with confidence, knowing that they were being dealt with expertise and in a confidential way in an approachable manner.  Information awareness of other support networks within university to support with any issues I may come across was greatly received. 
  • The staff are very friendly and approachable.  Without this department I wouldn’t be able to have found the motivation and confidence to want to continue my studies.  They are a valued and needed department. 
  • The flexible service is invaluable to me personally.  The time and patience given is great.  The advice and academic given is always positive and suited to my needs.
  • The team are very helpful and ensure that help is available if people need it.


If for any reason you are not satisfied with the service or treatment that you have received, please contact the Inclusion Services Team in the first instance. We will investigate the issue and respond accordingly. If you are unhappy with this response you can then instigate the Glyndŵr University complaints procedure.

What we expect from you

In order to provide an effective service we ask that you:

  • let us know in good time if you are unable to attend any appointment that have been booked.   We may be able to make that place available to another student.  If you need to cancel a booked one to one specialist study skills support or mental health specialist mentoring appointment and give less than 24 hours notice, you may be asked to sign a confirmation sheet
  • respond to any correspondence as soon as possible to help get your application through the DSA process
  • let us know if you do not think we have provided you with enough information or have any other suggestion about the service that we offer
  • complete an evaluation form that is available for you to comment on how you find our services, so that we can best meet your future needs and those of our other customers

Inclusion Services complaints procedure
If for any reason you are not satisfied with the service or treatment that you have received from our Inclusion Services team, please let us know and we will do our best to resolve your complaint quickly.
We do not look on complaints as unwanted. In fact, they may help us to see where our services or procedures might be improved. So do let us know where you feel we have made an error or done something which you found unsatisfactory or unacceptable. Even if you do not think your particular concern amounts to a 'complaint' we would still like to know about it. You may help us to deal with something we would otherwise overlook.

What you need to do:

  1. The first step is to talk to a member of the Inclusion Services team. This can be done quite informally, either directly in person, by telephone (01978 293266) or by email to
    Usually, the best staff member to talk to will be the person who dealt with the matter you are concerned about, as they will be in the best position to help you quickly and to put things right. If they are not available, or you would prefer to approach someone else, then please ask.
  2. Explain your complaint and ask for a specific resolution to it.
  3. We hope you will only feel the need to make a formal complaint as a last resort and that you will complain to the person dealing with the matter first to give them a chance to put things right. However, if you are still unhappy, the next step is to put your complaint in writing to the Inclusion Services Manager, setting out the details, explaining what you think went wrong and what you feel would put things right.
  4. If you are not happy about writing a letter you can fill in a complaints form, available to download by clicking below or pick up a form from the team. Alternatively, you can always ask a member of the Inclusion Services team to take notes of your complaint. You should make sure you agree with what they have recorded and they will provide you with your own copy for reference.
  5. Once the Inclusion Services Manager has received a copy of the complaint, she will investigate it fully. Your complaint will be acknowledged in writing within five working days of receiving it and the correspondence will say when you can expect a full response. This should normally be within three weeks unless the matter is very complicated, for example, where other organisations need to be contacted. Where this is the case, we will still let you know what action is being taken and tell you when we expect to provide you with a full response.
  6. If you do not find the reply or resolution satisfactory, the Inclusion Services Manager will provide you with a copy of the relevant Wrexham Glyndŵr University complaints procedure and inform you of the courses of action, and sources of help, open to you, under these procedures.

Inclusion Services complaints form

Contact us

For more information about disability support, contact us:

If you are a current student you can access our services and make appointments through Moodle.

Our postal address is:

Inclusion Services,
Wrexham Glyndŵr University,
PP22S Plas Coch Campus,
Mold Road,
LL11 2AW

Wrexham Glyndwr University Undergraduate Prospectus