GDPR Cookie Consent by Free Privacy Policy

Coronavirus (COVID-19) Secure Campus: Information on how we're keeping our campuses safe.

Wrexham Glyndwr University Logo
WGU ten years
campus welcome

Short course enrolment

Steps to Starting Your Short Course

steps to starting short course

Short Course Enrolment Process FAQs

Registration

Enrolment

Logging into Moodle

Course Queries

 

1.      Registration

My employer wants to pay for the short course, how do I arrange this?

Please contact enterprise@glyndwr.ac.uk. You will be asked for your registration details via email and we will arrange to send an invoice to your employer.

Can I register for more than one person?

Yes, you can register and pay through the online store for multiple course places. However, you will need to have the registration information for each person to hand. Alternatively get in touch with enterprise@glyndwr.ac.uk and they will be able to support you.

What happens now I have registered?

You will receive a confirmation receipt from the online store. Following this you will then receive an email from Student Records to enrol and set a password on your student account. If you do not receive this email within 48 hours of booking on the store please contact srs@glyndwr.ac.uk

What email address will the link be sent to, to enrol?

The link will be sent to the email address you used to register through the online store.

I am struggling to book on this course who do I contact?

For further support or help with registration please contact enterprise@glyndwr.ac.uk

It says the course is full / unavailable, can I still register?

Please contact enterprise@glyndwr.ac.uk if you are unable to register as you may be able to join a reserve list and we can also take your details to inform you when the course is running again.

Can I pay in instalments?

Most short courses require payment in full at time of booking, however there may be circumstances in which instalment payments could be granted. For more information regarding this please contact enterprise@glyndwr.ac.uk

2.      Enrolment

What is enrolment?

Enrolment formally records that you have started your course and registers you for a range of services, including access to the University VLE.

Why do I need to enrol?

If you do not enrol then you cannot undertake your course and will not have access to University services. You will be invited to enrol online by email once you have booked your place on the course.

What do I do if I haven’t received an email to enrol?

If you do not receive an email to enrol please contact srs@glyndwr.ac.uk and include your student number if known.

How long before the course starts do I need to enrol?

You need to enrol as soon as you receive the email inviting you to do so.

What happens when I enrol?

When you log in to enrol online you will provide information that is required by the University and other government departments for statutory purposes as well as confirming your programme and module details.  You will also agree to the University regulations and processes.

How do I view my student account?

To enrol use this link: http://evision.glyndwr.ac.uk/

You will be asked to log-in with your username (student number) and password: if you are a new student then you will receive a username and password in an email sent to you when you are invited to enrol.

What if I log out of enroling part way through or I lose my connection?

You should be able to log back in; the system attempts to resume from where you left off.

Why aren’t some changes to my student account made immediately?

There are some changes we would like to verify with you before applying to your record (e.g. a change of name). Other changes will be made immediately.

Is the enrolment process available in Welsh?

Our enrolment process is available in Welsh but some text (e.g. programme and module titles) may display in English.

Why am I giving consent for my personal data to be given to 3rd parties?

For the university to provide you with an educational service, we will need to share your information with other people. Who we share it with is fully outlined in the Student Privacy Notice and Tables. 3rd parties would include Student Union, statutory bodies, HEFCW, local authority for council tax exemption and electoral register. We do not share any of your special category sensitive information without your explicit consent.

Who do I contact if I am having trouble setting up my password?

If you have trouble setting up a password, please contact: ITservices@glyndwr.ac.uk

I have forgotten my password what do I do?

If you have forgotten your password, follow the instructions here.

 

 3.      Logging into Moodle

What is a VLE?

VLE stands for Virtual Learning Environment and it is a platform used by the University to make learning resources and content available to you. The University’s platform is Moodle. You will need to log into Moodle to view your course materials and submit assessments.

What is Moodle?

Moodle is the Virtual Learning Environment (VLE) used by the University to give you access to learning resources and course content. You will need to log into Moodle to view your course materials and submit assessments. When you first log into Moodle it will take 24 hours for your course to appear due to the servers being updated overnight.   

How do I access Moodle?

You log into Moodle by going to the University website and clicking on My Uni Portal on the top right of the screen. Click on the large blue box to log in and you will be prompted to enter your username and password. When you have done this, you will see a box called VLE (Moodle), click here to access Moodle. When you first log into Moodle it will take 24 hours for your course to appear due to the servers being updated overnight. 

How long before the course starts will I be able to access Moodle?

As soon as you have completed the enrolment and created a password you can log into Moodle. When you first log into Moodle it will take 24 hours for your course to appear due to the servers being updated overnight. Please log in as soon as you can after enroling to ensure your access to Moodle is set up and correct prior to the course start date.

I have logged onto Moodle but why can’t I see my course listed?

When you first log into Moodle it will take 24 hours for your course to appear due to the servers being updated overnight. Please log in as soon as you can after enroling to ensure your access to Moodle is set up and correct prior to the course start date.

I have logged onto Moodle and the wrong module is listed, what do I do?

If you have been a student at the University previously you could be viewing previous courses or modules you have attended. It takes 24 hours after you first log in to Moodle for the course or module to appear on your account. If after this time you are still seeing the wrong module or course please contact srs@glyndwr.ac.uk

I get a message saying I cannot enrol myself on this course?

If you get an error message saying you cannot enrol yourself on this course, please contact srs@glyndwr.ac.uk

Who do I contact if I am having trouble logging into Moodle?

If you are having trouble logging on to Moodle please contact vle@glyndwr.ac.uk

4.      Queries about the course

I would like more information about the course, can I get in touch with the tutor?

There will be a page of information about the course on the University website under short courses. Most short course pages have the contact details for the course tutor made available for any further queries you may have. If these details are not listed for your course you can email your query to enterprise@glyndwr.ac.uk and they will ask the course tutor to get in contact with you.

Will I get a qualification for completing the course?

You will need to check the website for each course to see how many credits the course is worth, after successful completion of the course a transcription can be made available confirming the credits that you have earned. Some courses may provide certificates of participation.

Can I still sign up for the course if I know I am not going to be able to attend one of the sessions?

This should not be an issue if you have informed the course tutor about your expected absence. There may be courses that require full attendance due to the nature of the topic, the best way to confirm this would be to contact the programme leader or course tutor, contact details should be available on the website page for that specific short course. If there are no contact details on the webpage, please contact enterprise@glyndwr.ac.uk and they will ask the course tutor to contact you.

I am worried about being able to complete the course, what student support is available?

You’ll be able to access support and assistance in a wide range of areas from academic procedures, academic skills, digital learning, learning resources and health care support. Just contact ask@glyndwr.ac.uk to be directed to the best person to assist you.

What happens if I fail the assessment?

You will need to contact your course tutor to confirm any options available to you regarding retaking the assessment. However, it may be the case that you will need to retake the entire course.

Is the course refundable? Can I cancel my booking?

You may request to cancel your course booking - your cancellation must be made in writing via email or over the phone, at least 3 weeks before the start date of your chosen course in order to receive a full refund.

This notification timeframe has been put in place to protect the remaining students, allowing the University ample time to recruit further students for each course to ensure minimal course cancellations occurring as a result of low student capacity.

If you are unable to attend your chosen course either in advance or during the course, due to unforeseen health or personal issues, you must contact enterprise@glyndwr.ac.uk to confirm these details and we will discuss other optional dates or outline a possible refund process. Please note these cancellation requests will be dealt with on an individual basis.

If you wish to cancel your place on a course, once the programme has commenced, regrettably we will be unable to offer a refund. Please consider the point above if this is due to medical/personal reasons.

 

 

 

 

 

 

 

Wrexham Glyndwr University Open DaysOpen Evenings 2020
Top