Certificate of Continuing Education – Communication and Signposting in practice

Overview

This course is designed for those in a front facing health centered role to enable better communication and to promote social signposting within healthcare. You must be in a front-facing healthcare role to be able to study this short course.

What you will study

Session 1: Your role and the context of Health within Wales

Includes:

Wider Health Context
The role of the receptionist
More Than Medicine – what else is available
What matters?
Other Health Professionals and what they can offer

Session 2: Social Signposting

Includes:

What is social signposting
What are the tools available to you
What is out there in the community
What is a package of care?
What Matters? How this tool can help
Scenarios for application

Session 3: Communications essentials

Includes:

Communication styles – coaching/questioning
Difficult conversations
Reflective listening/mirroring and the basics on NLP
Overcoming barriers – fear of change, lack of information
What matters? What questions you can ask and how to add value to your practice

Session 4: Patient Excellence

Includes:

Your own and others’ behaviour and communication preferences
How you come across to others
The impact and effect of different styles of communication
How to communicate effectively with the different elements
How adapt your style to motivate, influence and persuade others depending on their elemental preferences

Qualifications

Glyndwr Certificate

Course dates

4 1/2 sessions usually spread over three months.

Location

Various locations

Assessment

4,000 word experiential statement and report broken down into 4 x 1000 statements to be completed throughout the course.

Fees

£900

For more information email enterprise@glyndwr.ac.uk