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Event accessibility

Events accessible for all
at the william aston hall

ACCESSIBILITY

Access requirements

Customers with access requirements are advised to purchase a ticket from the Box Office (drop in or call). Please contact our Box Office desk on 01978 293293 or email live.events@glyndwr.ac.uk. Letting us know your access requirements in advance will ensure we meet your needs.

Carer/companion ticket scheme

Please note that our staff are not trained to lift or carry people who may need help or to assist with personal or medical needs. We provide a free personal assistant/carer ticket in order that customers with these requirements are able to attend.

Access requirements

Customers with access requirements are advised to purchase a ticket from the Box Office (drop in or call). Please contact our Box Office desk on 01978 293293 or email live.events@glyndwr.ac.uk Letting us know your access requirements in advance will ensure we meet your needs.

Guide/assistance dogs

Guide/assistance dogs are welcome in all our venues. We advise customers who require the assistance of a dog, to let us know in advance by contacting our events team on 01978 293293 or by emailing live.events@glyndwr.ac.uk

USE OF STROBE LIGHTING / STROBOSCOPIC LIGHTING EFFECTS AND OTHER STAGE EFFECTS

Strobe lighting, stroboscopic effects, smoke machines and other theatrical effects may be used during shows in our venues. Please call for information regarding the use of lighting at an event.

EARLY ENTRY

We operate an early entry service for disabled customers. We ask you to report to the Box Office 10 to 15 minutes prior to the advertised door time and a member of staff will ensure that you amongst the first to gain access into the venue. Please contact our events desk on 01978 293293 or by emailing live.events@glyndwr.ac.uk if you have any queries regarding this service.

ON THE NIGHT

Customers who have disabled requirements should report to the box office on the night of the event. Our box office staff will be able to provide any access information you may need, and will ensure every effort is made to meet your requirements, and to make the event as comfortable and enjoyable for you. Thank you. .

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