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Ombudsman finds no complaints justified

25 September 2012

Glyndŵr University leaders have welcomed figures showing no complaints against it were upheld by a higher education ombudsman over the last calendar year.

The Office of the Independent Adjudicator (OIA), which reviews student complaints and appeals, found none of the cases brought by Glyndŵr University students in 2011 were justified.

In all, the OIA closed seven complaints relating to the university, finding four were not eligible to be considered by the ombudsman, while three were not justified or partly justified.

Gillian Bridgett, Glyndŵr University’s Academic Registrar said: “It is encouraging to note that of the small number of complaints which were brought by students to the OIA, none were upheld in 2011.

“The university considers seriously any issues raised by students.   The figures reinforce our confidence in the rigorous procedures, implemented fairly, for dealing with student complaints and appeals.”

Complaints can be brought by students for a range of reasons, with the majority nationally relating to a student’s academic status. This was reflected in the figures for Glyndŵr University.

Gillian added: “While the OIA figures are positive for 2011, we are in no way complacent and will continue to work on enhancing the student experience and ensuring the processes we have in place remain effective and fair to both the individual complainant and the wider student body.”

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