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WGU ten years

Student experience team putting students first at Glyndŵr University


December 19 2011

The growth of a new support team at Glyndŵr University is helping to provide students with a top class university experience.

A team of student experience coordinators is monitoring the quality of the day-to-day activities of students and their thoughts on all aspects of university life.

The latest campaign saw occupational therapy student Kester Black pick up a £50 Amazon voucher in a prize draw following a post-enrolment survey.

The survey, sent to all first years, was carried out to gain the student perspective of their introduction to university life - from attending open days through to the week in which they enrolled.

It provided students with the opportunity to provide full feedback on their experience, whether they felt it could have been improved, what they thought was successful, and gave them a chance to make recommendations for future improvements.

The information collected is now being used to help begin the planning process for next year and improve the student experience for those who join the university in September 2012.

Sally Harrison, associate director for student experience, said: “The post-enrolment survey is just one of a number of measures which the university has introduced to improve the student experience.

“We recognise that students’ experience at university can only be improved by speaking to and acting upon the thoughts of the student body and we were delighted to be able to offer them a reward for their cooperation.”

Kester said: “I'm absolutely chuffed to bits to win the student survey prize and it's the first time I've ever won a competition too!  It was such a quick and simple survey to complete. I was pleased to have been invited to provide feedback having felt really supported by the university through my induction week.

“The timing couldn't be better, as I'm going to use my voucher towards Christmas presents for my kiddies.”

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