January 13 2016
University staff survey results emulate NSS student satisfaction success
Staff satisfaction levels at Wrexham Glyndwr University have emulated the high scores given by its students.
A survey by the University, managed by an independent external company, found that 85% of employees consider it a good place to work, while 84% were happy in their jobs.
Elements of the study allowed comparisons with other HE providers via a mix of benchmark questions.
Responses revealed the University was in the upper quartile for: managing work/life balance, those who felt pay was fair reward for their work, and consideration of views.
The results mirror those of the latest National Student Survey, which revealed an overall satisfaction score of 85%, with Wrexham Glyndwr ranking top in Wales for assessment and feedback, timetabling, building confidence and personal development.
HR director Pete Gibbs said the positive feedback was testimony to the hard work which has taken place over the past two years to enhance morale - including the inaugural Above and Beyond awards ceremony - but admitted there were opportunities to further improve.
“The results of the survey are very heartening, particularly the fact more than 70% of staff took part,” said Pete.
“We wanted a barometer for their views and are pleased with the results. We will now go forward and set up focus groups to target areas where we can do better.
"The information generated from the focus groups will be invaluable in informing the development of a continuous improvement plan for the University.”
He added: “A lot of hard work has gone on across the University to try and resolve the issues of a few years ago, when the situation was more challenging, so I would like to thank everyone who took part for their involvement.”
The survey was conducted in line with the University’s five-year strategic framework, which aimed to double student numbers by 2020 and increase turnover to £75m over the same period.
Vice-Chancellor Professor Maria Hinfelaar was proud to see strides have been made to support employees at the institution and was pleased by the survey’s findings.
“As I said when I arrived last April, this is a University with tremendous potential and a lot of that is down to the staff we have here,” said Professor Hinfelaar.
“This shows there is real confidence in how we work with each other, and in our direction and the achievements made over the past year, in tandem with our fantastic National Student Survey results.
“There is clearly still a lot of work to do but the agenda has been set for the focus groups and we can take a moment to celebrate these positive figures.”
The survey also reported 89% of staff at Wrexham Glyndwr felt their colleagues were helpful; 87% believed they were treated with respect; 93% found their work interesting, and 85% said they felt a part of the institution’s future.