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NSS results reveal student satisfaction is on the rise at Glyndŵr University


August 12 2015


Student satisfaction is on the rise at Glyndŵr University Wrexham.

The Welsh institution ranked highly for personal development and academic support and achieved an 85% figure for satisfaction in teaching in the latest National Student Survey (NSS).

Overall student satisfaction was up 2% to 80% and the university was second in Wales for assessment and feedback, as well as coming top in Wales for helping students to clarify and understand problems with feedback on their work.

The Glyndŵr ethos of giving students who might not otherwise have had the opportunity to study for a degree the chance to do so, because of its ‘open to all’ and widening access routes, was highlighted.

There were also percentage increases year-on-year for learning resources and organisation and management; high-performing areas were History, Health, Nursing, programmes in Communications Technology, and Housing and Computer Game Technology. Ratings for the placement element of Nursing and Health programmes also improved, up to 100% for many elements.

The news comes at a crucial time for Glyndŵr University, as thousands of pupils across the region prepare for their A level results and decide on their futures.

Interim Vice Chancellor, Professor Graham Upton, said the positive NSS results point to an even brighter future for the institution, which recently unveiled a new five-year strategy including a projected £1.7m surplus for 2015/16 and a turnover of up to £75m by 2019/20.

“These latest NSS results are very heartening and show that Glyndŵr University is moving in the right direction,” said Professor Upton.

“Some courses had the highest possible satisfaction rate, which shows just how hard staff have worked this year.

“We are delighted, but will continue to improve and aim to bring every course up to this standard as the students are at the centre of everything we do – they are the University’s number one priority.”

Dr Richard Dover, Director of Quality, Learning and Teaching, added: “The results provide us with a platform on which to build and work towards further improvements in the quality of our teaching, assessment and the student experience at Glyndŵr University. I would like to thank all colleagues for their work and support in helping to achieve these increased scores.”

Across Wales the NSS revealed that overall satisfaction remained steady, with improvements in teaching, assessment and feedback, academic support, organisation and management, personal development and NHS practice placements.

Dr David Blaney, Chief Executive of HEFCW, said: “Student satisfaction in Wales remains high, as figures have shown since the introduction of the NSS.

“The strong performance of the Welsh HE sector reflects the continuing work to enhance the student experience and provide students with an excellent learning environment. HEFCW has encouraged universities and students’ unions to provide students with the appropriate information, infrastructure and digital facilities to help them get the most from their studies.

“We have confidence in a higher education sector which ensures that students in Wales are highly satisfied with their learning experience.”

A Universities Wales spokesperson added: “The NSS results are testament to the hard work Wales’s universities put in to delivering the best possible student learning experience, and show that student satisfaction has improved across all the surveyed areas of university life. These results reflect the positive interaction between staff and students that focuses on the key issues that are important to them such as personal development and learning resources that have increased significantly this year.

“Complacency is not an option, however, and universities in Wales are committed to building on these results, delivering excellent learning and teaching for all Wales’s students, no matter their mode, place or pace of study.”

At Glyndŵr University’s open day this Saturday, prospective students can find out more about ground-breaking new and established programmes include Digital Art, Real Estate, Equine Science and Welfare Management, Animation, Chemistry with Green Nanotechnology, Computer Game Development, Immersive Technology, and Global Business.

There are also new elements to various degrees, such as integrated postgraduate options in Art and Computing, and a selection of “kick-start” years for those whose grades were not what they hoped for.

Registration for the open day starts at 10am.

Book here, or for more information, call Glyndŵr University’s admissions team on 01978 293439 or email

University open day