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FAQs

Frequently Asked Questions

Welcome to the Frequently Asked Questions area of the site.

These have been designed to answer any queries you may have about Wrexham Glyndwr University.

The frequently asked questions have been divided into the categories below.

Prospective students

New home students

International students

New EU students

Returning students

 

I would like to find out about a course:

Admissions/Enquiries – 01978 293439 - enquiries@glyndwr.ac.uk

Admissions/Enquiries deal with all aspects of applying for your course. They can advise you on the courses available, help you apply through UCAS and provide help completing your application.

Can I book a campus tour?

Admissions/Enquiries – 01978 293439 enquiries@glyndwr.ac.uk

As well as dealing with all aspects of the admission process admissions/enquiries also organise the campus tours so if you would like to take part in one, call or email using the details above to book a place.

What funding can I receive?

Student Funding and Money Advice – Edward Llwyd Centre - 01978 293295 funding@glyndwr.ac.uk

The Student Funding and Money Advice Team is available not just to advise the student on all aspects of your funding, they can also help with any difficulties/problems you may be experiencing.

I have a disability, can I speak to someone about it?

The Inclusion Services team can be contacted via the Student Information Desk, emailing: inclusion@glyndwr.ac.uk or calling 01978 293266.

Our Inclusion team helps with any additional needs you may require while studying with us.

Can I see a lecturer to discuss the course?

Yes. The Student Information Desk in the Edward Llwyd Centre can contact the lecturer for you or give you the lecturer's contact details. 

How do I apply for a course?

Admissions/Enquiries – 01978 293439 enquiries@glyndwr.ac.uk

Undergraduate students apply online through UCAS they can speak to admissions who deal with all aspects of applying, they can advise on the courses available and help them complete their application process.  Postgraduate students apply directly to the university and again admissions will provide support through the process. International students apply online through Centurus, again help and support will be provided by Admissions and Enquiries.

When is the next open day?

You can find out about our next open days on our open day pages on our website.

How much is the accommodation?

Residential and Campus Life office  –  Wrexham Village - 01978 293344 accommodation@glyndwr.ac.uk

Residential and Campus Life can help you with prices, through the booking process and will also be available throughout the year should you encounter any problems.

Is there a nursery on campus?

Crispin Lane side of the campus  -  01978 314912 littlescholars@activechildcare.co.uk

Little Scholars nursery is located on campus and provides childcare for children 5 days a week.

I am a care leaver, can I get any additional support?

Student Funding & Money Advice - Second Floor Edward Llwyd Centre - 01978 293295 funding@glyndwr.ac.uk

All our care leaver students can drop in, telephone or email for an appointment.


 

Where can I find my timetable?

Timetables can be found on Moodle.

Can I change my course?

To change your course you have to speak to your current programme leader, the programme leader of the course you want to change to and the Student Information Desk. It may also be beneficial for you to speak to someone from Student Funding and Money Advice in case it affects your funding.

Where do I get my Council Tax exemption form from?

Student Information Desk – Edward Llwyd Centre – 01978 294421 - ASK@glyndwr.ac.uk

If your accommodation is within Wrexham County Borough an application for Council Tax discount must be made by them, however, you do not need your application form to be stamped and authorised by the University. However, if your accommodation is located elsewhere, you will need your exemption request form authorised before returning it to the local authority.

When do I enrol?

Enrolment timetables are published in the Induction section of the University’s website (this is available from August onwards). Your Programme Leader should also inform you during your course induction.

I am studying part-time and I need my funding application form (PTGFD) completed by someone at the University, who do I need to speak to you?

Student Information Desk – Edward Llwyd Centre – 01978 294421 - ASK@glyndwr.ac.uk

I have not received my funding from the Student Loan Company.

Student Funding and Money Advice – Edward Llwyd Centre - 01978 293295 funding@glyndwr.ac.uk

Check your online account, updates are put on there during the application process. Contact Student Finance Wales and speak to an advisor in Student Funding & Money Advice, they will help you contact the SLC. If you have difficulty understanding everything the advisor can speak for you once you have given permission.

Contact details:

            Student Finance Wales                                     Student Finance England

            P.O. Box 211                                                     P.O. Box 210

            Llandudno Junction                                           Darlington

            LL30 9FU                                                           DL1 9HJ

           

           Telephone No: 0300 200 4050                         Telephone No: 0300 100 0622

 

I would like to have an assessment of needs

The Inclusion Services team can be contacted via the Student Information Desk, emailing: inclusion@glyndwr.ac.uk or calling 01978 293266.

All assessments take place in the Inclusion department. You can call in and see them or call/email to make an appointment, the team will assist students with any additional needs they may have.

Could I speak to someone about Counselling?

Third floor Edward Llwyd Centre 01978 293266 counselling@glyndwr.ac.uk

Our counselling team has four drop-in sessions a week from Monday to Thursday from 12.30pm to 1pm where students can speak to a counsellor either to see if counselling is for them or maybe they will suggest some alternative support

I have lost my student ID card

IT Help Desk Ground Floor Edward Llwyd Centre in the library.

There will be a small charge for a replacement.

I missed my Enrolment, where can I go to enrol?

Student Information Desk in the Edward Llwyd Centre  -  01978 293039

I don’t have any money, can anyone help?

Student Funding & Money Advice -  Edward Llwyd Centre  -  01978 293295 funding@glyndwr.ac.uk 

Go to see Student Funding and Money Advice Team in the Library building, in order for them to help with financial support should there be any available the student will have to have an interview with an advisor, complete an application form and provide copies of the last five months of ALL their bank statements together with their student finance breakdown and payment schedule this information is then passed to a panel who make the final decision.

I am worried about writing essays and my assignment structure

Academic Skills – Ground floor Edward Llwyd Centre, Library Office

Academic Skills can help, their workshops cover many of the skills needed with assignments etc, appointments can be made online through VLE by clicking on My Uni Portal – Log In – Library & IT – Learning Resources – Academic Skills – Scroll down the page to find a list of resources & appointments. They can also be contacted by telephone on 019789 294437

I have no internet connection in my room.

IT Help Desk - Ground Floor of the Library in Edward Llwyd Centre itservicedesk@glyndwr.ac.uk

You can either go to the helpdesk to report the fault, or they can log it at the above address.

I would like to try and get a job and need help with my CV.

Careers & Employability – Groundfloor Edward Llwyd Centre – 01978 293240 careers@glyndwr.ac.uk

The staff in careers will help students, checking CVs giving you interview techniques etc.  Students can call in to see them or contact them to make an appointment

Where is the Quiet Room and Chaplaincy located?

Second Floor Edward Llwyd Centre – 01978 293336 – chaplains@glyndwr.ac.uk

The Chaplaincy Office and Quiet Room are in the ELC on the Plas Coch campus. The Quiet Room is available for all, of any faith or none,  to use for prayer, meditation or just to snatch a few minutes peace and quiet – no booking required, just drop in.  We have cushions, settees and blankets and a kitchen where you can make yourself a cuppa -  just drop in and make yourself comfy.

If you need a ‘listening ear’, any of our multi-faith team of chaplains that are in are happy to help – ask at the SID Desk to find out when they’re in or just drop in. (If you’d prefer to be left in peace that’s fine too!) The Quiet Room and Chaplaincy are open whenever the ELC is open.

Reception staff on our other campuses will be happy to find you a room that you can use if you need a quiet space – just ask.  Chaplaincy spaces, services and events are open to staff and students of all faiths and none.

I have missed an exam/deadline due to unforeseen personal circumstances

Student Union – Union Building – 01978 293371

The Students’ Union Advice Centre can support you through the Extenuating Circumstances process, help you to complete the relevant forms and provide advice on the evidence required to support your case. Please be mindful that there is a 10-day deadline to submit the EC1 form, and it must be done before you get your formal results. After your results are published, you will have to request an Academic Appeal, the SU can also help with this.

I have received my marks from the Assessment Board and do not agree with them.

Student Union – Union Building – 01978 293371

The Students’ Union Advice Centre can support you through the Academic Appeals process, help you to complete the relevant forms and provide advice on the evidence required to support your case. Please be mindful that there is a 10-day deadline to submit your Academic Appeal Form.

I have been called to a meeting with regards to Academic Misconduct.

Student Union – Union Building – 01978 293371

The Students’ Union Advice Centre can advise you on the Academic Misconduct Process and support you to attend any meetings.

How and where do I submit assignments?

Hard copy assignments can be handed in at the Student Information Desk at the Edward Llwyd Centre. All assignments must be accompanied by a fully completed Assignment Receipt Sheet. Assignment Receipt Sheets can be downloaded under the 'Commonly Used Forms' section.

Please ensure your assignment is stapled and secure, and the completed Assignment Receipt Sheet is attached to the front of your assignment. You can save time by completing these tasks before coming to the SID.

Can I submit assignments outside of the standard opening hours?

Unfortunately not.  All assignments must be submitted during opening hours.

How do I get my results?

This varies by programme and location of study. Please read the Moodle pages in the Student Administration section on notification of results to students.

How can I let Glyndŵr know of a change to my personal details (eg Name, Address)?

You can change your details by logging into Moodle and selecting 'Check Your Student Record'. Here you can notify us of a change of name or address. Alternatively, you can visit the Student Information Desk in the Edward Llwyd Centre to give us your changed details, or you can download Form A - Change of Details, and send it back to the SID. This form is available under 'Commonly Used Forms'

What do I have to do to if I change course?

Once you have agreed a change of course with your course tutor then you will need to complete a form provided by the SPC and obtain your new course tutor’s signature to show authorisation for the change. If necessary SDS will advise your LEA of the change to your course so that they can review any support or loans provided to you. We will also advise the Glyndŵr University Finance Office of any necessary change.

What do I have to do if I change the modules I am studying?

Once you have agreed a change of module with your course tutor then you will need to complete a form provided by the SPC and obtain your course tutor’s signature to show authorisation for the change. If necessary SDS will advise Glyndŵr University Finance Office of the change: this may apply in the case of part-time study where the total credit studied is changed.

What do I have to do if I withdraw from my course at Wrexham Glyndŵr University?

For your own benefit you must inform Glyndŵr University if you choose to withdraw from your course, otherwise, you may be liable for fees and you may needlessly “use up” your entitlement to support from agencies such as your LEA. Your course tutor, the SPC or SDS will record your withdrawal if you let them know. SDS will notify the LEA (who will notify the Student Loans Co) when they receive the notification of your withdrawal.

How do I get a transcript of my results at the end of the year?

Students are only provided with one copy of the results letter and transcript. This is posted to your registered home address following the Assessment Boards. Duplicate copies can only be provided in exceptional circumstances, so you should take care of your original copy.

Who do I see to get have my Student Support letter “scanned”?

As long as you have enrolled at Glyndŵr University and have provided your Student Support Number (SSN) to us at enrolment or on your form, then we do not need to scan the barcode on your form. Student Information Desk are happy to confirm with you that we have reported your attendance to the LEA and the Student Loans Company, but despite what your Student Support letter says, we do not actually have to scan your letter.

How do I get my certificate?

Your certificate will be sent to you automatically after an assessment board has ratified your final award. In the case of Diploma and Degree certificates, these will be sent after the Graduation ceremony where your award is conferred. It is essential that your contact details are kept up-to-date in order that your certificate is sent to the correct address so you must let the SPC know of any change of address.

You will receive an email from certificates@glyndwr.ac.uk a week before your certificate is due to be released requesting confirmation as to which address you wish your certificate to be sent to or whether you wish to collect.


 

I have a problem with my VISA.

Contact Julie Wright in the Immigration Compliance team by phoning 01978 293057 or by emailing immigration@glyndwr.ac.uk

Where can I get a National Insurance Number from?

Careers & Employability – Ground Floor Edward Llwyd Centre – 01978 293240 - careers@glyndwr.ac.uk

I need a job to support my living costs.

Contact Careers and Employability on 01978 293240   careers@glyndwr.ac.uk.

The staff in careers can help international students the same way they do home and EU students, checking their CV giving them interview techniques etc.

I need a letter to open a bank account in the UK

The Student Information Desk in the Edward Llwyd building can help, or complete the form on Moodle. The letter will be ready 24 hours later.

I need to see a doctor/dentist

Student Welfare in the Union Building – 01978 293433 – internationalwelfare@glyndwr.ac.uk have a list of GPs dentists and opticians available.


 

Is there any financial help available?

Student Funding & Welfare Second Floor Edward Llwyd Centre – 01978 293295 studentwelfare@glyndwr.ac.uk

You can visit or contact student funding and welfare who will be able to help with any queries regarding student loans etc.

I have a form to fill in for the government.

Student Programme Centre – B14 Main Building spc@glyndwr.ac.uk can help you with this.

I need a job to support my living costs

Careers & Zone – Ground Floor Edward Llwyd Centre - 01978 293240 - careers@glyndwr.ac.uk.

As with home and international students, careers will help them with CVs interview techniques.


How do I re-enrol?

Student Data Services – Third Floor Edward Llwyd Centre.

You should automatically be sent an email to re-enrol. If not then contact Student Data Service on the 3rd floor of the Library Building.

My funding has changed from previous years

Student Funding & Welfare – Second Floor Edward Llwyd Centre – 01978 293295 studentwelfare@glyndwr.ac.uk

Student Funding & Welfare will check to make sure that the student has received everything they were/are entitled to.

I am struggling to stay within a budget

Student Funding & Welfare – Second Floor Edward Llwyd Centre – 01978 293295

moneydoctor@glyndwr.ac.uk

Jenny Jones is the university’s Money Doctor she can help the students with their budgeting or make suggestions about how they can save money on their groceries.

I wish to suspend my studies

Student Programme Centre - B14 – Main Building & Student Funding & Welfare

The student will need to speak to their programme leader, SPC and Student Funding & Welfare as there could be financial implications with their funding.

Can I make a complaint?

Student Union – Union Building – 01978 293371 union@glyndwr.ac.uk

Speak to the Student Union initially because they act as the student’s voice, if the student wants to take it further they can find more information by going on to the VLE (Moodle) click on Student Administration, then Regulations and Policies, then scroll down to complaints, there they will find the complaints procedure Dec 2015 and a stage one complaint form.

My financial circumstances have changed

Student Funding & Money Advice -  Edward Llwyd Centre  -  01978 293295 funding@glyndwr.ac.uk 

The advisors in funding and welfare are the best people to speak to they have all kinds of advice and support for the student.

 

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